Returns & Warranty
If you have any questions about your order, installation or use of your One For All product, please contact our Customer Support Team. They will be happy to assist you!
This procedure is only applicable to One For All products bought in our online web shop. For items purchased at any other retailer or webshop, please be informed about their policy.
Our return policy:
- You can submit your return request up to 14 days after receiving the goods.
- Shipping costs for return shipments are at expense of the customer.
- Refunds will be made within 14 days after the goods have returned in our warehouse.
Please use our online Product Return Request Form to submit your return. There a separate forms for users who ordered with creation of an account and users who ordered without creation of an account (guest users). Please make sure to use the correct Return Request Form:
- Open the Return Request Form for users with an account (you need to login first as it is part of your account area)
- Open the Return Request Form for guest users (will only work for guest users, users with account need to login into their account)
One For All return process
Step 1: Complete the online Product Return Request
Fill in the request product return form and submit your request. Your request is now pending and will be processed within 2 working days.
Step 2: Wait for the confirmation email
As soon as your request product return has been accepted you will receive a confirmation email with a link to the return form. Please fill in the return form, after submitting, you can open and print the return form that includes a shipping label.
Step 3: Ship your package
Return the item in the packaging the item was received in, including free received goods. Make sure the return form was added inside the box and the shipping label is clearly taped on the outside of the box.
Please note that returning a product is on your own costs and risks, and therefore it is recommended to send your package via registered post or recorded delivery.
Step 4: Refund
As soon as the package has returned to our warehouse, we will refund your money. Refunds will be made within the legal terms of 14 days.
On all of our products a minimum of 2 years warranty period is applicable. The exact warranty period can differ per product. Please find the exact warranty period in the product manual, available on the specific product page.
Should you have a warranty claim, please use the available warranty claim form to inform us.