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Most viewed FAQs

  • How can I learn a missing function on my Smart Control using the original remote control?

    Your One For All remote is capable of copying functions straight from the original remote control that came with your device.  It is also possible to program missing function via the Key Magic procedure.

    Read more
  • How can I learn a missing function on my Essence 4 using the original remote control?

    Your One For All remote is capable of copying functions straight from the original remote control that came with your device.  It is also possible to program missing function via the Key Magic procedure.

    Read more
  • How do I perform a factory reset on my Essence 4?

    Before resetting Essence 4, please take the following into account:
    If you have ever sent in your remote control to our Upgrade Service for an update, these codes will be erased as well. In that case, it is highly advised not to perform a factory reset.

    Read more
  • How do I install the Full HD Outdoor aerial?

    The Full HD Outdoor Aerial can be installed to the wall or to a pole. Screw the metal plate at the back of the aerial with the four smaller screws.

    For wall mount:

    Read more
  • My Full HD Indoor Aerial is not working correctly. If the reception quality of your Full HD Indoor Aerial is not satisfactory:
    • Reposition the aerial (closer to the window) until the reception is satisfactory.
    • Check the aerial of the neighbors to get the right direction towards the nearest TV transmitter.
    • Do not place the aerial behind a metal object (i.e. radiator, mirror) to avoid interference (metal blocks both TV and radio signals).
    • Check the digital TV coverage in your area:
      • Find information on your domestic digital TV website
      • Check how many stations you can expect
      • Does it cover your exact location?
    Read more
  • Where can I find the right code for my device, to install onto my One For All remote? If you are looking for your set up code, click here to open our "Find your setup code" tool and enter the exact make and model number of your device.

    You can also refer to the code list in the back of the user manual.
    Read more
  • Amplified Indoor Curved Aerial (SV9420) Read more
  • The Find your Setup Code Tool indicates that the code for my device is not in the memory of my Essence 4, what do I need to do?

    The Find Your Setup Code Tool is the easiest way to look up the right code for your device.
    In some cases this tool indicates that the code is not in the memory of your remote and cannot be set up right away.

    To resolve this we can offer you the following options: 

    Read more
  • My Amplified Indoor Aerial is not working correctly. If the reception quality of your Full HD Indoor Aerial is not satisfactory, please visit the following support page: http://www.oneforall.co.uk/tips-and-tricks-uk

    If the antenna in question is still not working after taking into account the aforementioned tips, it is most likely that it is not suitable for your environmental conditions.

    Read more
  • What is the difference between an analog and a digital aerial?
    • The analog aerial has a variable gain and works within a range of 50 km for DVB-T. The further away you are from the signal source, the poorer the signal.
    • For digital TV reception - you get either a good picture or no picture at all. If you are away from the signal source you do not receive any picture.
    • The digital aerials have built in filters to lower noise and improve picture quality.
    • The analog signal is transmitted directly to the TV while the digital signal needs to be decoded first. This allows error corrections as well data as compression to be made to the signal for obtaining extra features as extra channels, EPG, Pay TV, interactive games, etc.
    Read more
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