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Product Support

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One For All Support

Here you can find all kinds of support on your One For All product. Download manuals, browse FAQs and watch instruction videos. Check your country below for specific contact information.

Search for your product to find all related support information. We are happy to help you!

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Most viewed FAQs

  • What is the delivery time?

    All buyable products in our webstore are on stock in our warehouse, therefore we are able to process your order immediately. Delivery time to United Kingdom usually takes 3 to 4 working days.

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  • How do I return a product?

    Returning products

    This procedure is only applicable to One For All products bought in our online web shop. For items purchased at any other retailer or webshop, please be informed about their policy.

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  • What is the warranty of a One For All product?

    On all of our products a minimum of 2 years warranty period is applicable.
    The exact warranty period can differ per product.
    Please find the exact warranty period in the product manual, available on the specific product page.

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  • The code is not in the memory of my Essence TV, what do I need to do?

    Unfortunately this code cannot be set up right away, as the necessary software is not in the memory of the One For All.

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  • How can I program a missing function on my Smart Control?

    It is possible to add missing functions via a procedure known as “Key Magic.”
    If you provide the relevant information via this web form we will supply a 5 digit code to be programmed for each missing function and the programming procedure.

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  • How can I program a missing function on my Essence TV?

    It is possible to program missing function via the Key Magic procedure.

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  • The code is not in the memory of my Slim Line 4, what can I do?

    Unfortunately we can only recommend a different One for All Remote as the necessary software is not in the memory of the one you have.

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  • Where can I find the right code for my device, to install onto my One For All remote? If you are looking for your set up code, click here to open our "Find your setup code" tool and enter the exact make and model number of your device.

    You can also refer to the code list in the back of the user manual.
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