Headphones support

Tips & tricks for optimal TV listening

Support on headphones

Find help for any issue you may have with your headphones. This section offers immediate help.

Find your product for detailed support information like: manuals, FAQs and videos.

 

Most viewed FAQs

  • How long will the batteries last? You can listen continuously for 12 hours on a full set of batteries. Read more
  • I hear sound directly from the speakers as well as the headphones. What can I do? Please check if the transmitter is plugged into the right input (headphones input or audio input). This can differ per device. Read more
  • Which channel should I choose? It does not matter which channel is chosen, as long as both the transmitter and the headphones use the same channel.
    Should you experience interference (bad sound quality); you can switch to another channel. Read more
  • Which channel should I choose? It does not matter which channel is chosen, as long as both the transmitter and the headphones use the same channel. Should you experience interference (bad sound quality); you can switch to another channel. Read more
  • The headphones are beeping, what does this mean? This means that the charge of the batteries is low, please recharge or replace with new ones. Read more
  • The audio is distorted and I can hear a lot of "static" noise, what should I do? In this case it is highly likely that another signal is interfering with the wireless signal going from the transmitter to the headphones. This could be caused by other wireless devices, such as another pair of wireless headphones, active Bluetooth devices or a WiFi router.

    To try and resolve the issue, please try the following:
    • Make sure that the headphones are within the range of maximum distance to the transmitter (line of sight).
    • Place the transmitter/receiver on a non-metallic surface (for example, avoid placing the transmitter/receiver on top of a desktop computer).
    • Minimize the number of competing wireless devices, including cordless phones and remote-controlled toys within range of the receiver.
    Read more
  • The audio is distorted and I can hear a lot of "static" noise, what should I do? In this case it is highly likely that another signal is interfering with the wireless signal going from the transmitter to the headphones. This could be caused by other wireless devices, such as another pair of wireless headphones, active Bluetooth devices or a WiFi router.

    To try and resolve the issue, please try the following:
    • Make sure that the headphones are within the range of maximum distance to the transmitter (line of sight).
    • Place the transmitter/receiver on a non-metallic surface (for example, avoid placing the transmitter/receiver on top of a desktop computer).
    • Minimize the number of competing wireless devices, including cordless phones and remote-controlled toys within range of the receiver.
    Read more
  • A red light is blinking on the headset. What does this mean? This means the headphone cannot connect to the transmitter/charging station. Please move within 50 meters distance (line of sight) and establish a new connection. Read more
  • Can I watch TV with the headset, while other people in the room watch TV with regular sound? Yes you can. Normally, the headphone input of the TV will mute the sound and the audio input will not mute the sound. This can differ per device. Please check if the transmitter/charging station is plugged into the right input. Read more
  • I do not hear any sound on my TV headphones, what do I do? There are a number of reasons why there is no sound on your headphones: 
    • It could be that you are not in line of sight with the transmitter/charging station and the headphones have turned OFF. Place the headphones within 100 meters line of sight (about 30-40 meters if including walls) with the transmitter and turn it ON again. 
    • The batteries could be empty; recharge your batteries by placing the headphone on the charging station. 
    • Your headphones are not on the same channel as your transmitter/charging station; check the station and the headphones and make sure they are on the same channel. 
    • The volume of the device you are listening to (the device that is connected to the transmitter) is too low or muted. 
    • The volume of the headphones is too low or muted.
    Read more
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