The Find your Setup Code Tool indicates that the code for my device is not in the memory of my Essence 4, what do I need to do?

The Find Your Setup Code Tool is the easiest way to look up the right code for your device.
In some cases this tool indicates that the code is not in the memory of your remote and cannot be set up right away.

To resolve this we can offer you the following options: 

  1. Learning feature 
  2. Upgrade

Please find the various procedures below:

LEARNING PROCEDURE

Your One For All remote is capable of copying functions straight from the original remote control that came with your device.  To use the Learning feature, please click here for instructions or refer to the user manual.

UPGRADE

Please send the remote to our Customer Support Team for it to be updated. This service is free of charge (for both upgrade and postage back) within the first year of purchasing your One For All remote, provided you still have the proof of purchase.
If your remote has been purchased more than 1 year ago, or if you do not have the proof of purchase anymore, the upgrade service is still possible at the cost of £10.00 / €12.50.
If you would like to make use of this service, please fill out the relevant web form by clicking here.

Support

Did this help solve your problem? Please let us know. In case you cannot find a solution on our website, please contact our Customer Support Team. We are happy to help you and aim to reply to your questions within 3 working days.

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